Simorgh Service Group LLC California Consumer Privacy Act (CCPA) Notice

Effective Date: 0101.2025

This California Consumer Privacy Act (“CCPA”) Notice supplements our general Privacy Policy and provides specific information to California residents about the collection, use, disclosure, and sale of their personal information.

1. Categories of Personal Information We Collect

We may collect the following categories of personal information about California residents:

• Identifiers: Names, addresses, phone numbers, email addresses, account numbers, and other similar identifiers.
• Personal Information Categories Listed in the CCPA:
  • Customer Records: Name, signature, physical address, telephone number, email, account number, credit or debit card number, debit card number, expiration date, CVV code, and any other financial information.
  • Commercial Information: Records of personal property or products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.¹
  • Internet or Other Electronic Network Activity Information: Browsing history, search history, and information regarding a consumer’s interaction with an Internet website,² application, or advertisement.
  • Geolocation Data: Physical location or movement,³ including the precise geolocation of your device.
  • Professional or Employment-Related Information: Current or past job history or performance (if applicable to employees).
  • Inferences Drawn from Other Personal Information: To create a profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions,⁴ behavior, attitudes, intelligence, abilities, and aptitudes.⁵

2. Sources of Personal Information

We collect personal information from the following sources:

• Directly from You: When you contact us, schedule a cleaning service, make a payment, provide feedback, or interact with us on social media.
• Third Parties: Publicly available sources and referrals from other businesses.

3. Uses of Personal Information

We use your personal information for the following business purposes:

• Providing Cleaning Services: To schedule and perform cleaning services for you.
• Processing Payments: To process payments for our services.
• Communicating with You: To communicate with you about your appointments, service updates, and other relevant information.
• Improving Our Services: To improve the quality of our services and develop new services.
• Customer Support: To respond to your inquiries and resolve any issues.
• Marketing and Promotions: To send you marketing and promotional materials, such as newsletters and special offers (you may opt-out of these communications at any time).
• Compliance with Law: To comply with applicable laws and regulations.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Companies that provide services to us, such as payment processors, marketing platforms, and customer support providers.
• Business Partners: Companies with whom we offer joint services.
• Other Third Parties: As permitted or required by law, such as to comply with a subpoena or court order.

5. Sale of Personal Information

We do not sell your personal information to third parties for monetary consideration.

6. Your California Privacy Rights

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
• Right⁶ to Access: You have the right to access the personal information we collect about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out⁷ of Sales: You have the right⁸ to opt-out of the sale of your personal information (not applicable as we do not sell your personal information).
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising⁹ your CCPA rights.

7. How to Exercise Your Rights

To exercise your rights under the CCPA, please submit a verifiable consumer request to us by:

• Email: info@simorgh-service-group.com
• Mail: Simorgh Service Group LLC. 8611 Kewen Ave, Sun Valley, Los Angeles, CA 91352.

Please include the following information in your request:

• Your name
• Your address
• Your email address
• A description of your request

8. Contact Us

If you have any questions about this CCPA Notice, please contact us at:

Simorgh Service Group LLC. 8611 Kewen Ave, Sun Valley, Los Angeles, CA 91352. Phone Number (424)900-6773 / Email Address: info@simorgh-service-group.com